Huazhou Pengteng Electronic Technology Co., Ltd. Logistics Policy
Welcome to purchase electronic products from htnllg.com! To ensure the safe and efficient delivery of your orders, we have formulated this logistics policy to provide you with transparent and reliable logistics services.
1. Logistics and delivery methods
We cooperate with internationally renowned logistics companies such as DHL, FedEx, and Toll to intelligently match the best transportation plan based on product characteristics (such as size, weight, whether it contains batteries, etc.), destinations, and timeliness requirements. Some electronic products (such as equipment containing lithium batteries) will strictly follow international transportation regulations and be delivered through compliant channels.
2. Transportation timeliness
Standard delivery: After the order is paid successfully, it will be shipped from the domestic warehouse within 1-3 working days. It is expected to be delivered in 3-7 working days to major cities in Australia (such as Sydney, Melbourne, and Brisbane); it is expected to be delivered in 7-10 working days to remote areas (such as Tasmania and inland Western Australia).
Special circumstances: Delivery time may be extended due to statutory holidays, bad weather, logistics peak periods (such as Black Friday, Christmas), customs clearance delays, force majeure and other factors. We will notify you of order status in real time via email or SMS.
3. Package tracking
After the order is shipped, you will receive a notification email and SMS containing the logistics order number. You can log in to your htnllg.com personal account, click the logistics order number on the "Order Details" page, and jump to the corresponding logistics provider's official website to check the real-time location of the package; you can also directly enter the order number through the logistics provider's official APP or website to track.
If the logistics information has not been updated for a long time, or if you have any questions, you can contact 24-hour customer service (service@htnllg.com; +86 13723187642) at any time to assist in follow-up.
4. Free shipping for the entire store
To enhance the shopping experience, we promise free shipping for all orders in the store! Whether you buy one headset or multiple laptops, you don't have to pay any logistics fees, allowing you to easily purchase your favorite electronic products.
V. Return and Exchange Logistics
Return: After the return application is approved, you will receive the return address: 3rd Floor, Dong Hanhui House, No. 68, Tangtang Dongyankeng, Jianjiang District, Huazhou City (Information Report System). If the return is due to product quality problems, you can get full reimbursement with valid vouchers (such as express bills, invoices) after you advance the freight; if you return for personal reasons, you need to bear the freight yourself.
Exchange: For exchange due to product quality problems, we will bear the two-way freight; for exchange due to personal reasons, you will bear the return freight, and we will be responsible for the re-shipping freight, and complete the delivery of new products within 3-5 working days.
VI. Package Receipt
When signing for the package, please check the integrity of the outer packaging on the spot, and confirm that the product is not damaged and the accessories are complete before signing for it. If the outer packaging is found to be damaged, the product is missing or damaged, you can refuse to accept it on the spot, and contact customer service immediately, and we will re-arrange the shipment or process a refund.
Entrusting others to receive the package is deemed to be signed by yourself. It is recommended to inform the recipient in advance to check the product. If you find any problems after signing for the package, you need to contact customer service within 24 hours.
VII. Other instructions
If the package is returned or re-delivered due to incorrect receiving information (such as unknown address, invalid phone number), no one signing for the package, etc., the additional costs incurred shall be borne by you.
We reserve the right to adjust this policy according to the policies of logistics service providers and international transportation regulations. After the update, it will be announced on the website. Continuing to use the service will be deemed to accept the new policy.
If you have any logistics problems, please feel free to contact us through the following methods:
Email: service@htnllg.com
Contact number: +86 13723187642
Online customer service: 24-hour online answer on the website
Thank you for your trust and look forward to bringing you a high-quality shopping experience!
