Huazhou Pengteng Electronic Technology Co., Ltd. Return and Exchange Policy
Thank you for choosing htnllg.com to purchase electronic products! In order to protect your shopping rights and make your shopping worry-free, we have formulated the following detailed return and exchange policy. Please read it carefully before shopping.
1. Return and Exchange Conditions
Return conditions: Within 30 days from the date you sign for the goods, if the goods have the following conditions, you can apply for a return:
The goods themselves have quality problems, not man-made damage;
The goods do not match the website description, such as model, parameters, functions, etc.;
You change your mind for personal reasons, and the goods remain brand new and unopened, with accessories, instructions, original packaging, etc., which does not affect the secondary sale.
Exchange conditions: Within 30 days of signing for the goods, if the goods have quality problems, or you need to change the color, model, etc. of the goods, you can apply for a replacement if there is sufficient inventory and the goods meet the intact standards (no damage to the appearance, complete accessories).
II. Return and Exchange Process
Submit an application: You can log in to your htnllg.com personal account and initiate a return and exchange application on the "Order Details" page; you can also contact our 24-hour online customer service by emailing service@htnllg.com or calling the customer service phone number +86 13723187642, stating the order number, reason for return and exchange, and specific needs.
Review and confirmation: Our customer service staff will review your application within 24 hours and inform you of the review results by email or SMS. After the review is passed, we will provide you with the return address: Dong Hanhui's house on the third floor, No. 68, Dongqiankeng, Chitang, Jianjiang District, Huazhou City (Information Report System), and guide you to complete the subsequent operations.
Returning the goods: Please choose a courier with logistics tracking function, and properly pack the goods and all accessories and send them back to the designated address. It is recommended to keep the courier documents for querying logistics information.
Acceptance and processing: After we receive the goods, we will complete the acceptance within 3-5 working days. If the product meets the return and exchange conditions:
Return: Within 1-3 working days after acceptance, we will return the money to your payment account;
Exchange: Within 3-5 working days after acceptance, we will use the same logistics method as the original delivery to send your replacement product.
3. Shipping fee description
Free shipping for the entire store: Regardless of the value and quantity of the electronic products you purchase, we will bear the shipping cost of the goods, allowing you to shop easily without burden.
Return shipping cost:
If the return is due to product quality problems or inconsistent descriptions, you can pay the return shipping cost in advance and keep the valid shipping voucher (such as express invoice, waybill screenshot, etc.). We will reimburse you for the actual reasonable shipping cost after the return is successful.
If the return is due to personal reasons, the shipping cost of the return product must be borne by you.
Replacement freight: We will bear the two-way freight incurred by replacement due to product quality issues; if you exchange for personal reasons, you need to bear the freight for sending back the product, and we will bear the freight for re-shipping.
IV. Notes
Customized electronic products (such as personalized engraving products) and activated software products are not supported for return or exchange unless there is a quality problem.
Please ensure the integrity of the returned or exchanged goods, including but not limited to the product itself, accessories, instructions, original packaging, labels, etc. If the product cannot be resold due to your improper use, storage or man-made damage, you will not be able to enjoy the return and exchange service.
If you have any questions about the return and exchange policy, you can contact us at any time through the following methods:
Email: service@htnllg.com
Contact number: +86 13723187642
Online customer service: The website's 24-hour online customer service is ready to answer your questions at any time
We always take customer satisfaction as our purpose and are committed to providing you with high-quality products and considerate services. Looking forward to your pleasant shopping experience at htnllg.com!
